Frequently Asked Questions

Everything you need to know about your Ksubi order.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.

What is your return policy?

We offer returns on full-priced items within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are final sale.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.

How should I care for my Ksubi denim?

To maintain the unique wash and fit of your denim, we recommend a cold machine wash inside out with similar colors. Avoid tumble drying; instead, air dry in the shade.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes will be calculated at checkout based on your specific location.

Can I change or cancel my order?

Our warehouse processes orders quickly to ensure fast delivery. Once an order is placed, we are unable to make changes or cancellations. Please review your cart carefully before finalizing your purchase.